TDWTSTWD!!!! (They do what they say they will do)!! 110% A+ regarding communications....you always know when they're coming! They are INCREDIBLY responsive. We love our floors! Nothing is inexpensive anymore; and what they do is not the easiest of jobs (I, too, am a contractor.......so I know what they are up against)! You get what you pay for!!! I'm not sugar coating anything (other than my donut); there's no horsing around or sales tricks or anything with Floorscapes, again..........TDWTSTWD!!