• Visit our new address 576 Highland Rd. E Unit C, Macedonia, OH 44056

Privacy Policy

Floorscapes Inc. ("Floorscapes," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit floorscapesneo.com (the "Site"), contact us, request an estimate, or visit our showroom at 576 Highland Rd. E, Unit C, Macedonia, Ohio 44056, and how we use and protect it.

By using the Site or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

Information We Collect

Information you give us. When you fill out our estimate or contact form, call, email, text, or visit our showroom, we may collect:

  • Your first and last name
  • Phone number and email address
  • Street address, city, state, and ZIP code (including the project location)
  • Details about your flooring project, such as rooms, materials, measurements, photos, and timing
  • Billing and payment information needed to complete a purchase or invoice
  • Anything else you choose to share with us

Information collected automatically. When you browse the Site, our hosting provider and the tools we use may automatically collect technical information, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.

How We Use Your Information

We use the information we collect to:

  • Respond to your questions and schedule free estimates, consultations, and showroom appointments
  • Prepare quotes, order materials, and perform flooring installation and related services
  • Send appointment reminders, project updates, estimates, and invoices
  • Process payments and keep business and tax records
  • Improve the Site, our services, and customer experience
  • Send occasional updates or promotions, where you have agreed to receive them
  • Protect against fraud, spam, and misuse of the Site, and comply with legal obligations

Calls, Text Messages, and Email

When you submit our form and check the consent box, you agree to receive calls, text messages, and emails from Floorscapes about your project. These may include appointment reminders, project questions, estimates, and invoice reminders.

  • Message frequency varies. Message and data rates may apply.
  • To stop text messages, reply STOP at any time. Reply HELP for help.
  • To opt out of calls or emails, email team@floorscapesneo.com or call (330) 903-1228.
  • Consent to receive messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes.

Cookies, Analytics, and Third-Party Tools

The Site uses cookies and similar technologies to keep it working, remember your preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the Site may not work properly if you do.

The Site may use or embed third-party services, such as:

  • Google Analytics or similar tools to measure traffic and site performance
  • Google Maps to show our location
  • Customer review widgets that display reviews from Google and other platforms
  • Spam protection on our forms
  • Social media links and features for Facebook and Instagram

These providers may collect information about your visit under their own privacy policies. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Our Site does not currently respond to "Do Not Track" browser signals.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business and serve you:

  • Service providers who help us operate, such as website hosting, email, scheduling, payment processing, accounting, and customer communication tools. They may use your information only to provide services to us.
  • Installers, suppliers, and manufacturers when needed to order materials, complete your project, or process a warranty claim.
  • Legal and safety reasons, when required by law, subpoena, or court order, or to protect the rights, property, or safety of Floorscapes, our customers, or others.
  • Business transfers, if Floorscapes is involved in a merger, sale, or transfer of assets, in which case your information may transfer to the new owner under this policy.
  • With your consent, for any other purpose you agree to.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure (HTTPS) connections on the Site. No website or method of storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by Ohio law.

We keep your information only as long as needed for the purposes in this policy, such as completing your project, honoring warranties, and meeting tax, accounting, and legal requirements. When it is no longer needed, we securely delete or anonymize it.

Your Choices and Rights

You may contact us at any time to:

  • Ask what personal information we have about you
  • Correct or update your information
  • Ask us to delete your information, subject to records we must keep by law or to complete a project
  • Opt out of marketing calls, texts, or emails

Depending on where you live, you may have additional privacy rights under your state's law. We will respond to verified requests within a reasonable time and as required by applicable law. We will not discriminate against you for exercising your privacy rights.

Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

The Site may link to other websites, such as manufacturer pages, Google, Facebook, and Instagram. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date. Please check back periodically.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Floorscapes Inc. 576 Highland Rd. E, Unit C Macedonia, OH 44056 Phone: (330) 903-1228 Email: team@floorscapesneo.com